The agreement
should be clear.

01. Scope and price

Your written project summary identifies the pages, listings, reusable layouts, features, selected Build Only or hosted Care/Managed service, and approved extras. Custom builds have a one-time fee. Build Only has no required monthly plan; Website Care is billed monthly or included in the $297 Managed service. Tax, outside purchases and any separately approved costs are disclosed before payment.

Features shown in your free website preview may require final setup before activation. Required feeds, reservations, advanced commerce or cleanup work must have an agreed scope and price before package payment. Additional work begins only after approval.

The free preview includes one small change. The purchased build includes two consolidated revision rounds within the agreed scope. Neither includes a new page, feature or complete redesign.

Managed Google support and reporting

The $297/month Managed service includes key profile-detail checks against confirmed business facts, eligible review invitations and routine reply handling, relevant local-peer context, a monthly three-priority improvement plan and a monthly work-and-results update. These sit alongside the other customer workflows and matching Website Care in your written order.

We prepare onboarding with researched, prefilled information for you to confirm. You provide accurate business facts, the customer list and available contact-permission records, and suitable account access. Grifflit prepares eligible audiences, messages, timing, follow-ups and routine public review replies within the initial written authorization. Individual routine messages do not require repeated approval. Material changes, disputed facts, serious complaints and decisions outside that scope require your input. Additional charges still require approval before work begins.

Profile monitoring starts after access and setup are complete. We investigate changes against confirmed facts rather than automatically reversing every change. Local comparisons identify their sources, dates and scope. Reporting distinguishes Google contact actions, inquiries, booked work and collected revenue; attribution is included only where connected records support it. Missing evidence is identified as unavailable. Illustrative examples do not establish your live connections or customer outcomes.

Google Business Profile itself is free; Grifflit charges for its independent managed service. You retain profile ownership and grant only the access required for the agreed work. Grifflit does not promise a Google ranking, review count, star rating or sales result. Review requests seek genuine experiences without incentives or selective positive solicitation. A customer list alone does not establish permission for every communication channel. The order records channel availability, usage allowances and provider conditions before activation.

Google’s guide to working with third-party providers

02. Payment and launch

Payment follows preview approval and written scope confirmation. Build Only collects its one-time quoted build amount before handoff, without a required service subscription. Hosted Care and Managed collect the build fee and selected initial service payment before launch. Their paid service term starts at recorded hosted launch or service activation; renewal follows the selected eligible schedule.

The free preview is ready in up to 3 days once required business information is available. Standard website launch is estimated at 4–8 business days once payment, final approval, content and domain access are ready. Showroom and Custom receive their own estimate before purchase.

A free preview with no response for 30 days is archived, and can be reopened on request.

03. Refunds and cancellation

Before launch or activation

Email contact@grifflit.com to cancel and receive a refund of the build fee and Grifflit service payments, including prepayments. No deduction is made for Grifflit build labor or payment-processing fees. Separately disclosed outside purchases and consumed communications usage are excluded.

Initial 30-day satisfaction guarantee

For new website package orders, if you are not satisfied, email contact@grifflit.com at or before exactly 30 full elapsed days after recorded Build Only handoff (its activation milestone) or recorded hosted launch/service activation for Care or Managed. Receipt controls the deadline even if acknowledgment follows. The full initial covered package amount actually paid, including applicable tax and any covered initial service prepayment, is refundable. Separately disclosed outside purchases are not part of that package. Later monthly bills or renewals do not restart the guarantee. This is not a promise of business results.

A timely request begins review and does not automatically issue a refund or cancel service. An approved refund ends related service. You keep your domain and supplied content, but must stop using the refunded custom website; it is not retained as a paid ownership transfer.

Managed after the guarantee

Cancel future renewals and either continue through the paid period or request an earlier end with a refund for unused prepaid service. The refund is calculated by day using the actual discounted service payment and the calendar days in the current term. Used time is not repriced at the full rate. The build fee remains paid after the guarantee.

04. Website Care and edits

After the initial guarantee, Website Care does not refund or prorate unused days. Cancellation stops the next renewal; hosting continues through the paid monthly period.

Care includes the selected tier’s monthly small-edit allowance. Each separate update to an existing element is one edit. Approved extra small edits cost $10 each. New pages, features, substantial redesigns and bulk work require a separate quote.

Unused edits do not roll over. Requests submitted within the available allowance remain queued when the cycle resets and are not counted twice. We respond within one business day; small edits are usually completed within 2–3 business days. Batches may take longer, with timing communicated. Outages and broken forms take priority.

05. Ownership and transfer

You own your domain and the finished custom website deliverables paid for under Build Only, Care or Managed. Build Only includes complete transferable site files, agreed assets and basic hosting instructions. Grifflit retains its platform, reusable tools and components; licensed assets and third-party services remain subject to their own terms. A refunded custom website may no longer be used.

On an ordinary cancellation, transferable files, assets and customer content can be exported. You arrange replacement hosting or approve a separate quote for migration assistance. Cancellation does not automatically move the website. Platform-dependent features may need replacement or reconnection. Refunded custom builds are excluded from handoff.

New website package orders — October 24, 2026

These terms apply when included in a new written website package order. Earlier signed orders retain their original terms. The written order confirms its tier, covered initial amount, tax, outside purchases and any recurring authorization before payment. A free design demo is a starting point, not the final website or a fixed creative direction; look, layout, colors, photos and wording can change around your vision before final approval within the agreed scope and two paid-build revision rounds.

Build Only · host elsewhere: the written quote applies 5% off the selected one-time build tier and requires no monthly plan. You arrange and pay for external hosting from recorded handoff. Grifflit supplies the complete transferable site files, agreed assets and basic hosting instructions, but does not promise an outside-host account setup. Handoff is this option’s activation milestone for its 30-day money-back window. The window does not add unlimited edits. After 30 full elapsed days from handoff, Grifflit has no ongoing hosting, maintenance, security updates, backups or support obligation for this externally hosted site. Further Grifflit work requires a separately agreed paid quote.

Care and Managed: their purchased hosting and service scope continue according to the written service term. Their initial 30-day money-back clock starts at recorded hosted launch/service activation. If you are not satisfied, email contact@grifflit.com at or before exactly 30 full elapsed days after the applicable milestone. Receipt controls the deadline even if acknowledgment follows. The full initial covered website package amount actually paid, including applicable tax, is refundable; separately disclosed outside purchases are excluded. Later monthly bills do not restart the initial guarantee. A request begins manual review, not an automatic refund or cancellation. After an approved refund you keep your domain and supplied content but must stop using the refunded custom site.

For a new Build Only order that includes these terms, the 30-day post-handoff support and backup boundary above controls over the 90-day project-backup provision of the September 17, 2026 operational policy below. That earlier policy remains available to orders that included it without this Build Only override.

Approved operational policies — September 17, 2026

These rules apply to new orders that include policy 2026-09-17-approved-v1. Previous agreements retain their original terms.

Initial guarantee deadline

Covered build and initial service: requests received at or before exactly 30 full elapsed days after recorded activation are within the guarantee. Receipt counts even if acknowledgment is delayed. Display timezone: America/Chicago.

Request handling

For refund requests: acknowledge within 1 business day of receipt; communicate eligibility within 2 business days of receipt; initiate an approved refund within 5 business days of approval. No bank posting time is promised. A request does not authorize or create a refund.

Existing refund coverage

Covered prelaunch refunds have no labor or processor deductions. Managed unused service uses actual paid proration; Care continues through its paid-through date without proration after the guarantee. Branding is separately unresolved. Partially used days and renewed-term refunds require review.

Failed renewals

First failed scheduled renewal starts one episode: immediate notice, Day 3 and Day 6 reminders, seven full days of grace, then pause new service work and discretionary outbound campaigns. Keep billing recovery, cancellation and eligible export access. Courtesy public hosting through Day 30; end unpaid service only after actual final notice and verified current failure. Retries do not reset the clock. Verified settlement of the same renewal cures the episode; the billing anchor remains unchanged.

Missing project inputs

For specific missing inputs after a recorded agreed deadline: reminders on days 1, 3 and 5; pause production on day 7. Restart without a fee within 30 days of actual pause when inputs arrive and scope is unchanged. Later genuine rework requires an approved quote; no automatic percentage fee. Delay does not activate service, forfeit prepaid funds, waive prelaunch refund rights or create a 90-day abandonment cancellation. Preserve history.

Portable files and backups

Deliver eligible agreed portable website files within 3 business days of a verified handoff request. Migrations, registrar transfers and third-party reconnections are separate. One 90-day project-backup period begins after actual handoff; a reminder must precede expiry. Billing, consent and dispute records have separate retention. No blanket data erasure.

Business calendar: Weekends excluded; only explicitly configured holiday dates excluded. Deadlines use the same local wall time. Time zone: America/Chicago.

06. Details confirmed in your order

The exact communication allowance, provider costs, account approvals and any existing-site care scope belong in the written order. The $29 existing-logo animation and $99 Brand package are optional one-time add-ons; their delivery timing and refund treatment still need to be finalized before a live purchase that includes them.

The approved operational rules below apply when included in your written order. Earlier signed orders retain their original terms. Communication allowances, branding delivery/refunds, applicable tax, and project-specific migration work still require explicit agreement.

Questions: contact@grifflit.com or (832) 916-1399.